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Homecare Process


Seeking care for a loved one can be a daunting task. At Mercury Healthcare we try our hardest to make the process as simple as possible, both for our clients and their representatives. Here's how we work:

STEP 1: Choosing a care provider
In the first instance, you will probably look at a selection of home care providers from your local authority, charities organisations, professional bodies as well as from a host of websites. It can be an overwhelming process but at Mercury Healthcare you can rest assured we can take the pressure off you.

For all you need to know about how we work and what we charge, call us on 0795 140 8299 or email We can also arrange a most convenient time if you'd prefer to meet face to face or pop in to the office anytime for a chat and a cup of tea.

STEP 2: Assessment of needs
If you'd like Mercury Healthcare to support your care needs, the first thing we'll do is arrange to come and see the person requiring care, together with their partner/representatives. This is to undertake a comprehensive assessment personalised to your needs. We will assess the home environment for suitability and potential risks. We will also answer questions and address the concerns of everyone involved. This process will take more or less an hour and is completely free of charge and without obligation.

STEP 3: Care Plan and other documentation
Following our meeting, we will devise a personalised Care Plan that records all aspects of the care to be provided, including wishes, choices and individual preferences.

A full Quotation and Contract will be prepared outlining the costs relating to the care services to be provided. Once you've had time to review and consider these documents, if you are happy to progress and the contract is signed, all systems are ready to go!


STEP 4: Service starts
Once everyone is happy and the paperwork is taken care of then visits will begin. A Home Care Information Folder will be placed in the home of the person being cared for which contains copies of the Care Plan and various useful documents. A digital access will be provided to your family/representative so that they can monitor your day to day progress. This will ensure that only the authorised person can read your daily notes to keep your information confidential and safe.

STEP 5: Ongoing care
Periodically, we will Review your care plan. We will visit you to discuss the service, check for any changes in circumstances and, most importantly, ensure you are happy with the care you are receiving. We will then produce an updated Care Plan which will be placed in the Home Care Information Folder and shared as appropriate with the staff providing care.

If, during ongoing care, you have any queries, concerns, compliments or complaints, the Home Care Information Folder contains information on what to do. Or, just call the office and we will help in every way we can.

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